WEBSITE INFORMATION
Consumer information
A personal project deserves the same care and appropriate information.
Version dated 11 November 2026Before any order
MERVOLIX considers individual projects: small personal applications, digital collections, web journeys or improvements to a website you are authorised to use. The brief is neither an order nor a waiver of rights. Before contracting, you receive the characteristics, total amount, timing, payment terms, possible charges and applicable rights on a durable medium.
Withdrawal from a distance service contract
In principle, a consumer has 14 days from conclusion of a distance or off-premises service contract to withdraw without giving a reason. Bespoke development does not automatically remove that right. You may send an unambiguous statement to business@mervolixsoftware.tech or the registered office, identifying the relevant contract.
Early start and reimbursement
Starting before the period ends requires a separate express request collected as required by law. If you withdraw after such a start, a proportionate amount for services actually supplied may be payable under the statutory conditions. Loss of the right after full performance requires the express agreements and acknowledgements required by law. Refundable sums are repaid within statutory deadlines and by lawful methods; no brief-form checkbox replaces those agreements.
Sample statement
To MERVOLIX, 32 rue Challemel Lacour, 69007 Lyon, France, business@mervolixsoftware.tech. I hereby give notice of withdrawal from the following service contract: [description and reference]. Contract concluded on: [date]. Consumer name: [name]. Address: [address]. Date: [date]. Signature only for a paper submission. You may use this template or any statement clearly expressing your decision.
Complaints and mediation
First send your written complaint to business@mervolixsoftware.tech, identifying the project and the problem. No consumer-mediator affiliation is declared in this version. MERVOLIX must complete the details of its actual contracted mediation scheme, postal address and referral website before concluding consumer contracts. This missing information does not remove any statutory right.
Guarantees and digital services
Contract classification and any guarantees applicable to digital content or services are specified before commitment. Where a statutory conformity guarantee applies, website terms cannot exclude it. Timing, functionality, compatibility and any promised updates are set out in the proposal, without a promise of unlimited ongoing support.