Service framework

Enquiry and proposal

Service pages describe starting scopes. An enquiry is free and does not automatically place an order. After feasibility assessment, a written proposal specifies deliverables, total price, applicable tax treatment, prerequisites, schedule, offer validity and any third-party costs. A contract is formed only after express agreement to that proposal and applicable terms.

Prices and external costs

From prices are indicative euro amounts including applicable taxes for the described scope. They are not fixed prices for every enquiry. Excluded subscriptions, hosting, licences, translations or message-delivery services are identified before agreement. The final amount and payment schedule are provided before signature; no additional work is committed without approval.

Working arrangements

Stated durations are estimates in working days after required inputs and scope approval. Access to code, content or an environment must be authorised. Changed requirements, external dependencies or delayed feedback may affect the schedule following discussion. Enquiries are handled Monday to Friday, 08:00–17:00 Paris time.

Feedback, handover and changes

Feedback rounds and acceptance criteria are defined in the proposal. Where two rounds are shown on a page, they mean consolidated feedback within the agreed scope. Files, access details, instructions and outstanding defects are listed at handover. Ongoing maintenance, permanent availability or a new feature requires a separate agreement.

Rights, confidentiality and responsibilities

The client supplies content and access they are authorised to use. Rights granted over bespoke work, delivered source files and their effective date are written into the contract. Third-party components remain subject to their licences. Non-public project information is used for delivery and protected under the agreed arrangements. No commercial gain, universal technical score or absolute absence of defects is guaranteed. Mandatory rights and legal guarantees remain applicable.

Cancellation and disputes

Cancellation arrangements and the consequences of interruption are specified before signature according to work performed and applicable rights. Individuals have the information and rights described on the dedicated page. Complaints may be emailed to business@mervolixsoftware.tech. French law is intended to apply without removing any mandatory home-country consumer protection that applies; statutory jurisdiction rules are preserved.